目录目录第一节部门职责及工作目标..........................1一、家政部部门职责..................................................................................................................................1（一）财务视角.....................................................................................................................................1（二）顾客视角.....................................................................................................................................1（三）内部流程视角.............................................................................................................................1（四）员工学习与成长视角.................................................................................................................1二、家政部工作目标及衡量标准..............................................................................................................2（一）财务视角.....................................................................................................................................2（二）顾客视角.....................................................................................................................................2（三）内部流程视角.............................................................................................................................2（四）员工学习与成长视角.................................................................................................................3三、部门架构..............................................................................................................................................4第二节岗位职务说明书...............................6一、总管职务说明书..................................................................................................................................6二、副总管职务说明书..............................................................................................................................7三、助理职务说明书..................................................................................................................................8四、主管职务说明书..................................................................................................................................8五、办公室领班职务说明书....................................................................................................................10六、清洁工领班职务说明书....................................................................................................................11七、灭四害领班职务说明书....................................................................................................................12八、板房领班职务说明书........................................................................................................................13九、文员职务说明书................................................................................................................................15十、仓库管理员职务说明书....................................................................................................................16十一、钥匙管理员职务说明书................................................................................................................17十二、派报员职务说明书........................................................................................................................17十三、司机职务说明书............................................................................................................................18十四、搬运工职务说明书........................................................................................................................19十五、清洁工职务说明书........................................................................................................................20十六、板房服务员职务说明书................................................................................................................22十七、灭四害员职务说明书....................................................................................................................23第三节操作规程...................................25一、总管...................................................................................................