捷泰广场保安手册二零零四年七月目录1.0序言............................................................42.0员工须知........................................................42.1行为规范........................................................42.2仪容仪表........................................................52.3工作态度........................................................53.0部门职能........................................................64.0部门架构及岗位..................................................75.0岗位职责及操作细则..............................................85.1保安经理岗位职责及操作细则......................................85.2保安主任岗位职责及操作细则......................................95.3保卫主管岗位职责及操作细则.....................................105.4监控中心保安员岗位职责及操作细则...............................115.5大堂保安员岗位职责及操作细则...................................125.6侧门保安员岗位职责及操作细则...................................135.7地铁口通道保安员岗位职责及操作细则.............................155.8货梯保安员岗位职责及操作细则...................................165.9巡楼保安员岗位职责及操作细则...................................175.10外围保安员岗位职责及操作细则...................................185.11车场巡逻保安员岗位职责及操作细则...............................186.0内部管理运作制度...............................................206.1保安员工守则...................................................206.2岗位工作方法与技巧.............................................206.3交接班制度.....................................................296.4对讲机使用制度.................................................326.5监控中心工作制度...............................................336.6岗位规范用语...................................................366.7培训制度.......................................................39--26.8考核规程.......................................................426.9奖惩制度.......................................................437.0对外管理规章制度...............................................467.1非办公时间出入管理规定.........................................477.2货物放行规定...................................................477.3送餐人员管理规定...............................................487.4拾遗管理规定...................................................497.5重大事件报告制度...............................................507.6紧急事件处理程序...............................................51电梯困人处理...................................................52盘查可疑人员并阻止推销人员的干扰处理...........................53出示证件登记事件...............................................54暴风雨天气应急.................................................55水浸事件处理...................................................55写字楼租户下班后没锁门事件.....................................57停电事件.......................................................57发生爆炸事件...................................................58常见治安、刑事案件处理.........................................588.0消防工作.......................................................628.1临时动火\焊割作业安全管理制度..................................628.2装修施工场地消防安全制度.......................................638.3消防工作制度...................................................648.4定期消防安全检查制度...........................................658.5消防教育培训制度...............................................678.6灭火器管理制度.................................................688.7消防演习程序...................................................688.8火警处理程序...................................................708.9租户培训题纲...................................................758.10保安部及义务消防员培训题纲....................................758.11消防中心火警处理程序..........................................81--38.12失火事故调查程序..............................................829.0停车场管理....................................................839.1停车场管理守则.................................................839.2停车场管理规程.................................................859.3停车场突发事件应变措施.........................................91停电..........................................................91火警..........................................................91消防系统故障..................................................91斗殴等暴力事件...............................................91盗窃等破坏事件...............................................92醉酒者.....................