五月花商业广场保安部运作手册二零零四年八月www.fdc01.com房市金碟目录1.0序言............................................................42.0员工须知........................................................42.1行为规范........................................................42.2仪容仪表........................................................42.3工作态度........................................................52.4岗位规范用语....................................................63.0部门职能.......................................................104.0部门架构及岗位.................................................115.0岗位职责及操作细则.............................................125.1保安主任岗位职责及操作细则.....................................125.2保安领班岗位职责及操作细则.....................................135.3机动岗位职责及操作细则.........................................145.4监控/消防中心保安员岗位职责及操作细则..........................155.5写字楼大堂保安员岗位职责及操作细则.............................165.6西门保安员岗位职责及操作细则...................................185.7地铁口通道保安员岗位职责及操作细则.............................185.8后门(消防)梯保安员岗位职责及操作细则...........................195.9巡楼保安员岗位职责及操作细则...................................205.10广场正门保安员岗位职责及操作细则...............................215.11露天车场保安员岗位职责及操作细则...............................226.0内部管理运作制度...............................................236.1保安员工守则...................................................236.2岗位工作指引与技巧.............................................236.3交接班制度.....................................................326.4对讲机使用制度.................................................356.5监控/消防中心工作制度..........................................366.6培训制度.......................................................39www.fdc01.com房市金碟-2-6.7考核规程.......................................................416.8奖惩规定.......................................................427.0对外管理规章制度...............................................457.1非办公时间出入管理规定.........................................457.2货物放行规定...................................................467.3送餐人员管理规定...............................................477.4拾遗管理规定...................................................487.5重大事件报告制度...............................................497.6紧急事件处理程序...............................................50电梯困人处理...................................................50盘查可疑人员并阻止推销人员的干扰处理...........................52出示证件登记事件...............................................53暴风雨天气应急.................................................54水浸事件处理...................................................54写字楼租户下班后没锁门事件.....................................56停电事件.......................................................56发生爆炸事件...................................................57常见治安、刑事案件处理.........................................578.0消防工作.......................................................618.1临时动火/焊割作业安全管理制度..................................618.2装修施工场地消防安全制度.......................................628.3消防工作制度...................................................638.4定期消防安全检查制度...........................................658.5消防教育培训制度...............................................668.6灭火器管理制度.................................................678.7消防演习程序...................................................678.8火警处理程序...................................................698.9租户培训题纲...................................................748.10保安部及义务消防员培训题纲....................................748.11监控/消防中心火警处理程序.....................................80www.fdc01.com房市金碟-3-8.12失火事故调查程序..............................................819.0停车场管理....................................................829.1停车场管理守则.................................................829.2停车场管理规程.................................................859.3停车场突发事件应变措施.........................................90停电..........................................................90火警..........................................................90消防系统故障..................................................90斗殴等暴力事件...............................................90盗窃等破坏事件............................