www.fdc01.com房市金碟房地产销售管理操作全程一、总则..................................................................................................................................................3二、计划管理..........................................................................................................................................3（一）、销售年度计划...................................................................................................................3（二）、销售月度计划...................................................................................................................4附件1：年月度销售收入计划表................................................................................4(三)、营销费用计划......................................................................................................................5附件2：年月月度销售费用资金需求计划表.............................................................5三、营销推广管理.................................................................................................................................6（一）、销售策划及推广程序和内容...........................................................................................6附件3：推介会操作办法........................................................................................................8附件4：认购与开盘活动规则................................................................................................9附件5：样板房布置要点..............................................................9附件6：楼书制作要点................................................................10附件7：房展会参展办法............................................................11附件8：房地产新闻发布会................................................................11(二)、价格策略及项目销售定价办法..........................................................................................11附件9：商品房销售窗口表(报物价局备案用)...................................................................12（三）、广告媒体发布及评价办法.............................................................................................14附件10：广告信息反馈汇总................................................................................................14（四）、房屋交付标准的确定办法.............................................................................................15(五)公关危机应对原则................................................................................................................16四、销售手续的办理...........................................................................................................................16（一）楼盘案名的确定及地名办的批准.....................................................................................16(二)房屋销售预测量办法及误差处理办法..................................................................................16(三)《商品房销售许可证》的办理..............................................................................................17(四)按揭抵押收件的办理..............................................................................................................17（五）、商品房价格备案办法.....................................................................................................18附件11：住宅商品房价格申报表........................................................................................18(六)、外销许可证的办理及外籍人士购房办法........................................................................25五、案场现场业务管理.......................................................................................................................25（一）、案场行为规范.................................................................................................................25附件12：客户留言表............................................................................................................27附件13：到访征询单............................................................................................................27附件14：客户来电登记表....................................................................................................27（二）、签约、盖章与收款的相关规定.....................................................................................29附件15：预购登记表..........................................................................