目录第一篇员工守则....................................................................................4第一章序言.............................................................................................................................4第二章山庄简介（略）.........................................................................................................4第三章劳动条例.....................................................................................................................4第四章福利待遇.....................................................................................................................6第五章员工设施.....................................................................................................................8第六章行为准则.....................................................................................................................8第七章奖罚条例（缺实施程序）.......................................................................................11第八章安全守则...................................................................................................................14第九章计扣分管理办法.......................................................................................................16第二篇总经理办公室..........................................................................17第一章总经理.......................................................................................................................17一、预算管理制度...........................................................................................................17二、基本决策管理制度...................................................................................................18三、总经理办公会制度...................................................................................................19四、紧急事件处理制度...................................................................................................19五、行政值班制度(已有)................................................................................................20六、晨会制度（已有）...................................................................................................20第二章行政办公室...............................................................................................................21一、印章管理和使用制度（已有）..............................................................................21二、文件、档案密级划分和存放范围的规定..............................................................22三、文件管理制度...........................................................................................................22四、档案管理制度...........................................................................................................23五、酒店凭证档案管理办法...........................................................................................24六、图片档案管理办法...................................................................................................24七、档案借阅制度...........................................................................................................25八、礼品和奖品管理制度...............................................................................................25九、北京圣泽园卧虎山庄计算机使用制度（已有）..................................................26十、圣泽园卧虎山庄车辆管理制度（已有）..............................................................27十一、员工操练制度（已有）.......................................................................................27第三篇市场营销..................................................................................28第四篇客务管理..................................................................................28一、前台接待服务规定（已有）...................................................................................28二、前台办理入住登记、验证管理制度......................................................................29三、会客登记制度...........................................................................................................29四、贵重物品保险箱管理制度.......................................................................................29五、客房部日常管理制度...............................................................................................30六、客房