北京中海物业管理有限公司绿化培训教材（三）宿舍安全规范一、绿化员工礼节礼貌规范二、绿化员工纪律守则（五）集会规范（六）员工乘坐电梯规范第三节公司地址及电话第四节注意事项一、工作态度二、业主投诉三、员工意见第三章绿化员工服务用语及纪律（四）用餐礼仪规范777888897（一）根的主要功能（二）根的种类二、茎（一）茎的主要功能一、根（二）茎的基本形态的种类三、叶（一）叶的主要功能（二）叶的组成部分1111111111101212131313·····················································9第一章园林绿化基础知识····························第一节园林绿化植物的器官及作用11···········································································96··················································································································································································································································································································································································································································································································································································································································································································第二部分绿化基础知识及繁殖栽培技术······································································································································································五、艰苦奋斗，勤俭节约三、工作行为规范一、工作宗旨二、质量方针三、工作精神四、中海品牌第二章员工须知第一节员工守则一、爱岗敬业，勤奋努力二、弘扬“严格苛求，自觉奉献”的工作精神三、服务文明，礼仪规范四、遵纪守法、坚持原则，公正廉洁、勤奋务实六、优质服务，无微不至第二节员工行为规范一、办公室公务行为规范二、工作环境规范（一）精神面貌、仪容风度（二）姿态举止（三）工作场所礼仪四、员工生活规范（一）宿舍环境规范（二）工余休息、就寝规范（四）接待业主、住户、来访者规范（五）接听电话规范241111122222333344456655····························································第一章公司企业文化····································································································································································································································目录·····································································································································································································································································································································································································································································································································································································································································································第一部分应知应会一、园林绿化植物的基本分类第一节制度及规定一、绿地花木管理制度一、物业环境绿化系统（一）地面绿化系统二、居住区绿化植物配置和树种选择（二）植物配置原则一、墙面绿化第二章物业环境绿化管理规章制度、岗位职责及操作规范（二）空间绿化系统二、物业环境绿化的功能（一）改善空气质量，净化空气（二）改善局部环境，调节气候第二节物业环境绿化植物的选择与配置（一）小区绿化设计指导思想（三）树种选择第三节物业空间绿化二、屋顶绿化三、阳台绿化四、室内绿化五、棚架、栏杆绿化二、绿化服务质量的控制制度三、大树移植技术374336363838394243323636363637383838394041414330·································································································第一节物业环境绿化的功能和作用36························································································································································································································································································································································································································································································································································································································································································································································································································第三部分物业绿化管理知识第一章物业环境绿化美化·····（一）花的组成（二）花卉植物的耐寒力三、光照一、种子繁殖（二）播种一、种植地的整理和挖穴（二）木本绿化植物（三）仙人掌及多肉植物三、按栽培方式分类第三节园林绿化植物生长发育与环境条件的关系（一）植物生长发育过程与温度关系（一）种子的准备二、营养繁殖（一）扦插繁殖（二）分株繁殖（三）压条繁殖第二节园林植物的栽培管理技术四、花、果实和种子1519202121291617181819212223232527（一）草本绿化植物一、温度第一节园林植物的繁殖（四）叶序第二节园林绿化植物的分